Returns & Exchanges
At KATSEYE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Request
Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to return.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your package.
Drop Off Package
Place your items back in their original packaging and drop the parcel off at any authorized shipping carrier location within 7 days of receiving your label.
Receive Your Refund
After our quality team inspects the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing